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Welcome
to Once Sold Tales - FAQs & Links!
Looking for answers? Here, we'll do the best we can to
answer your questions, and if you still can't find what you're looking
for, please Contact Us!
FAQs for Customers
- Order Information
- How do I buy books from Once Sold Tales?
- Can I order directly from Once Sold Tales?
- Do you accept checks, cash, COD, or money orders?
- I live nearby; can I come and pick it up?
- Can I see a picture of my book?
- I have a question about the condition of the book....
- What criteria do you use to rate the condition of you books?
- I'm looking for a certain book - do you have it?
- Do you have a store I can browse through?
- I need help on my order - what information do you need?
- I need help on my order - how do I find out the Order ID?
- I need to change my order - I want to add another book.
- Oops! I want to cancel my order.
- I need to change my shipping address.
- I need to change my billing information.
- How can I leave feedback for you?
- Shipping Information
- What are the shipping fees?
- What are the delivery options?
- Can I track my order?
- When was my order shipped?
- How long will my order take to arrive?
- Who sets the shipping costs?
- Can I combine my orders into one shipment?
- Can I get discounted shipping for multiple orders?
- I need to change my shipping address.
- I need to cancel my order.
- Can I upgrade to Expedited Shipping?
- Do you ship Internationally?
- Will you ship to me Internationally if I pay the shipping cost difference?
- Do you ship to APO/FPO?
- Where do I return my order?
- How can I leave feedback for you?
- Refunds
- What is your Refund policy?
- Where do I return my order?
- Can I refuse the order when it arrives?
- When will I be reimbursed?
- How can I leave feedback for you?
- Customer Accounts
- Can I create an account with Once Sold Tales?
- How can I shop at Once Sold Tales?
- Can I create a Wish List at Once Sold Tales?
- What is your Customer Privacy Policy?
- Will I get SPAM from you?
- How can I change my Customer Account Information?
- General Questions
- Where do these books come from?
- How do you price them?
- What criteria do you use for rating book condition?
- Do you accept exchanges?
- Can I sell my books through you?
- I love books! Can I come work for you?
- Can you introduce me to Jeff Bezos?
- Contacting Customer Service
- Do I have to use the same email address to contact you as I used to order the book?
- Where do I find the Order ID#?
- Can I call you on the phone?
- How soon will I receive a response to my inquiry?
- I
thought my order got lost in the mail. I asked for a refund, got
one, and then my order came later that day. What do I do now?
- How do I leave feedback for you?
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